Delivery Policy | Australia-Wide Delivery of Mattresses

Google Rating

4.8

Based on 93 reviews

The Back and Neck Bed Shop

4.8

review us on See all reviews

GivingItLoads TV

1728091344

This place is comprehensive and has a great selection of beds and mattresses.I went there specifically for specialised advice on pillows for a spinal injury, and the gentleman who helped me was really helpful, very knowledgeable , and understood the economic discomfort I'm experiencing.It's the first time I've been into a bed place where the staff had a comprehensive understanding of human ergonomics!!Highly recommended.

Paul Scorpz

1728026925

Bought the air grid pillow, different from others but very comfortable and you can feel it mold more to your head / neck, also has a nice cooling affect.

Fran Cluskey

1727614251

Latex mattress topper is excellent.

Moira Yeldon

1726741061

After sleeping on numerous uncomfortable beds and pillows over the years, it was a joy to discover the Back and Neck Bed Shop. I must have tried out every pillow there was but thanks to the outstanding knowledge of Kane, and helpful suggestions from Bree who encouraged me to stretch out and try out each of the pillows, I found the one that really suited me. It is a Polar Gel All Seasons Memory Foam that you can turn over for warmth or cooling depending on the season. No more stiff necks for me as it shapes into my head and neck, and I now get a good night’s sleep. We will be recommending Kane and his great sales service to all our family and friends.

Kris B

1722511178

Outstanding customer service from Kane, he really knows his stuff and was more than happy to help us make the right decision on our new mattress topper and pillows. He was polite, knowledgeable and non pushy, I would highly recommend this business to anyone looking at purchasing any of the items this business stocks. We will be recommending Kane and his business to our family and friends.

Lana Martin

1722413574

After years of never finding the right pillow and cycling through so many that were not right for me, I came across this store! Not only is the service amazing and you don’t feel pressured into buying something like most bed shops, I finally have a pillow I love and have stopped waking up with a sore head and neck.

Bryan Stevenson

1719041987

Purchased our bed 10 years ago and needed to replace the pillows. Such a range to choose from, but knowledgeable staff offered options for our sleeping style and how they would go on our adjustable bed.Still had our original order on file so they knew which pillows we had originally purchased and were able to provide the newer equivalent model.Excellent service and worth the drive south of the river. Highly recommended.

Iggy Azalea [13 Pro Max]

1717545698

Just an initial bit of feedback w.r.t. the opening hours which are wrong on the Google website and need to be fixed ASAP. You close at 4pm, NOT 5pm! This was supposed to have been fixed a long time ago.

Anna McRostie

1715174700

I had been to three different bed stores last Saturday and wish I had just started at this one. The staff were so knowledgeable and friendly without trying to oversell me and provided me with the most excellent bed at such great value. The quality and comfort speaks for itself. Thanks so much to the team. I’ll be buying very bed for my family from this wonderful establishment

Michael Howat

1697548576

Eddie Mura

1697543924

Fantastic service and delivering a great product, best bed ever purchased!!

Esther Chai

1697539668

I recently purchased the MLily memory foam mattress from The Back and Neck Bedding, and I couldn't be happier with my purchase. The mattress has truly transformed my sleep experience, providing the perfect balance of comfort and support. The memory foam contours to my body, relieving pressure points and ensuring a restful night's sleep. The customer service at The Back and Neck Bedding was also exceptional, with knowledgeable staff who helped me find the perfect mattress for my needs. I highly recommend both the MLily mattress and this store for anyone in search of a rejuvenating and comfortable night's sleep.

James Thompson

1697538913

I recently purchased a bed and mattress for my daughter's bedroom from Kane and the team at The Back and Neck Bed Shop and I couldn't be happier with the quality of the products. Their friendly and approachable service made the purchasing experience easy. I highly recommend The Back and Neck Bed Shop and will definitely shop there again.

patrick telford

1697538560

Often you go into bed shops and they sell you the first thing you look at. This shop is different the staff are genuine about finding the right bed for you at the price point you want without upselling you and are just lovely people. It’s also a family owned business which I love to support. I have now bought 7 beds from them for family and friends as they are just exceptional in quality and service. Would not shop at the larger chains ever again. 10/10 - thanks to all the team at the Back and Neck Bed Shop - you are the best.

Tracy Pavlovich

1695783714

Wanted to give the ladies at Myaree a 10 star rating for customer service. Went and tried a few beds out yesterday (amd ended up buying one). A big factor in that was the ladies were both so helpful, accomodating and understanding my needs. Their sense of humour was also appreciated. They also knew their stuff.If you are looking for an adjustable bed then look no further.Kind RegardsTracy P

Anita Bridges

1691660190

Staff go above and beyond to help.

Jeremy Paul

1683847809

The Back and Neck Care Shop is a must visit next time you’re bed shopping. Friendly and knowledgeable staff who properly understand the bed construction materials as they are made at their own factory, with foam brand and type described on the flyer literature. The prices are very reasonable for a hotel quality bed. After hours of back and forth elsewhere at the major bed franchise shops trying to find a plush mattress that suited my wife and I, the market seemed way over priced and one of us was going to have to compromise on comfort, until a recommendation was made to visit this store from a friend. We were pleasantly surprised to find a plush mattress at the back and neck bed shop we both loved without the sticker shock. Great work guys, keep it up.

Patrick Yorkston

1683292848

Enjoying sleep now cheers 🍻

Ingrid Wood

1680263087

Great service

Miriam Hahn

1675753790

I've bought a number of items from The Back and Neck co. and each time I experienced good service with well informed, polite staff plus great products.

Ashlee Thompson

1659690119

Such good customer service and the mattress is soooo comfy. I really needed 2 mattresses for next day delivery and it was sorted no problem. The guys delivered for me up to a 2nd storey apartment and were very prompt and professional.

Vera Skvarca

1659584506

Excellent quality beds on display and difficult to choose, but Kane was very helpful with advice regarding firmness of the mattress. A week ago I bought queen latex mattress and base from this store.I was experiencing severe lower back pain and neck pain for years so I thought it is the time to change my 8 years old tempur memory foam mattress.After a week of trying to find the good mattress in several stores, I am so glad that I have found this store. I love my new mattress and after the second night- no more back pain in the morning.I also bought a latex pillow and my neck pain disappeared 😊. Excellent customer service, I would highly recommend this store

Nick Martin

1659271567

The Back and Neck Bed shop came highly recommended to us. We had shopped numerous mattress stores before traveling out of our way to check out their healthy mattress selection. It was so refreshing to have a no hassle, no pressure service from Kane and staff. We were impressed with their stock of high quality healthy mattresses. I love my new bed, the high quality customer service we recieved and would give a 6 star review if I could!

Jo Doyle

1656732661

Got our new bed delivered yesterday - they even set it all up, which I wasn't expecting! Had the best nights sleep I have had in years.The whole process was fantastic, from our initial visit to the showroom through to delivery.Make sure you see these guys if you are looking to buy a new bed.

Joshua Quirk

1654696543

Good stuff Kane, thanks for the mattress.We loved your friendly personal service and it was nice to chill out while I was testing mattresses and have a good chat (although it was about boring accounting/tax stuff!! 😂).The mattress is great and we’re looking forward to plenty of years with it.We would come back again no probs! 🙌

Anna Chan

1648706721

Finally found a perfect pillow to support my neck. Highly recommended! Helpful staff! Should have found the back and neck shop earlier after so many sleepless nights.

Daniel de Lorne

1648371635

I couldn't believe I'd waited so long to come here to find a a mattress topper for my extremely uncomfortable bed. Ruth was very helpful in finding a n ew topper and a pillow, picking the best combo, but also giving me a couple of options to try. Walked away very happy and my bed now feels like a marshmallow; I never want to leave! Thank you, Ruth.

Dane Smith

1638843594

Outstanding service from the team and value for money.

Andy Robertson

1636957782

The moment I walked into the Booragoon Back and Neck Bed Shop, I knew that I would find the bed that I was looking for. The customer service that I received from Bree was beyond expectations. All of my questions were answered about the various options of mattresses and bases. I could not have made a wrong choice, as all of the stock in store appeared to be top quality and readily available. Bree gave me personal attention and encouraged me to try out the various on floor models. With her help, I made a decision and now I am looking forward to the delivery and installation of our new bed from the Booragoon Back and Neck Bed shop. Thank you for your fabulous assistance , Bree!

Tony Grace

1636942185

Great service, Ruth was very helpful, even though the store was very busy she made sure that we were made to feel welcome and was happy to answer any questions.

Stefan Goldfinch

1635754553

We were so lucky to get recommended to Back & Neck Beds, their selection is great with something for anyone looking for adjustable beds.After visiting them & choosing the one we liked, we went and visited the other 2 large bed companies across the road, but their selections & service we not up to the same standard!We went back, did the deal, they gave us free delivery & a couple of neck & shoulder pillows (which are awesome) & even organised for our old bed to be taken away.One week later the bed & mattresses were delivered, the guys were fantastic, friendly & thorough with explanations on the use of the electrics & left no mess!Couldn’t be happier 😀

Lance Waller

1635657063

Eleanor Birss

1634777471

I just had my new king sized mattress delivered. When I went shopping for it Kane knew exactly what I was after and stayed within my price point. It was the easiest purchase I've ever made and delivery was swift and without any hiccups. Thank you very much Kane!

Alan Boland

1634683062

After 10 years of waking up sore with a stiffnessIt’s like the bed that we got was made for usThank you back and neck

Marsha Pengilly

1634431453

Very happy with the service and expertise of Kane at the Back and Neck Bec shop. Loving our new bed.

Isaac Dart

1633565044

Nanci G

1633429600

After many years of uncomfortable sleep due to lower back issue, these guys saved the day! The Service, patience and recommendations from the team at this business was exceptional. Sleeping like a baby now.. highly recommended 😁😁😁

Marcel Brandenburg

1633428667

Had a great experience with Kane and the team. Very knowledgeable and fantastic service. Highly recommend!

Steve Wildisen

1633427737

The staff at Back and Neck were really helpful. Great service, great products and now I'm getting a great sleep. We would recommend these guys to anyone who is searching for a new bed.

Jo Gosen

1621757783

Very helpful & listened to our needs. Very happy with our service & looking forward to sleeping on our new bed.

OnlyTruth4Me

1620709186

This was my first time buying from The Back and Neck Bed Shop, in fact it was the first time I /we have ever bought a mattress without going into the shop to see or try it. It was a huge risk, but, the service was excellent and the personnel were very friendly and helpful. We have had the new mattress for about a week now, having taken a little while to get used to it, we have come to really like it. It was quite different to our old inner spring mattress which we had for . . . let’s say . . . too many years now. 😂😂 Plus, the big selling point for me, was, it is all made of natural products. Thank you Back and Neck Bed Shop!

Oscar McGrarh

1620167930

Pammy Yeoh

1618035201

Nice service and wide varieties on pillows and beds

Joy Broad

1616556589

Kane (shop owner) is absolutely phenomenal! Extremely knowledgeable, efficient, genuine and a stand-up guy to boot!Stocks amazing locally made/sourced products and materials, environmentally friendly items and even repurposes old mattresses and sends them to disadvantages communities. Very reasonably priced products too.You definitely wouldn't be wasting your time by going to visit the store, and I would bet you wouldn't leave empty handed or dissatisfied!

Gareth Poole

1615285064

Brought a sleeping duck matress recently and hated it since I brought it. Came into bed back and got quality customer service.Should I gone to these guys first.New customer. Thanks bed and back, I haven't slept in months.

S B

1615010866

Great service ,and very well priced 👍

Sunny Side

1614440340

I recently purchased a Getha 100 Series Latex Mattress and I'm so glad I did. The knowledge, expertise and transparency from The Back and Neck shop was invaluable. And purchasing a mattress that meets your personal needs is priceless. Thank you

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