Customer Reviews for The Back and Neck Bed Shop

The testimonials below are real.

We are extremely proud of these testimonials as they represent the enormous effort our team makes to be the best, to differentiate themselves by going ‘above and beyond’ what is expected of them.

~ Tony Ivory – Director and Proud Owner

I saw their advert in the weekend paper and took my elderly mother there to purchase a mattress topper as she lives in residential care. After laying on the topper we were going to buy her, I decided to purchase a king size topper for our bed – well, what a fabulous night’s sleep we had …went back today and bought another one for my daughter.The guys there are terrific, no hard sell just good information and great customer service.

I would definitely recommend The Back and Neck Bed Shop Myaree if you are looking to improve your quality of sleep and be treated as a special customer. Thanks Sam and Kane.

~Jan Potter
I’d just like to say that purchasing my new Harmony Mlily memory gel foam mattress from The Back and Neck Bed Shop has been one of my better decisions.  I’m experiencing more support and wake up with less back and hip pain.
I’m so impressed I’ve told my Occupational Therapist at Veteran Affairs and will recommend The Back and Neck Bed Shop to anyone
~Robert Wright – Carlisle WA

Shopping for a new bedhead for my king sized bed I visited many stores looking for a quality made product, service and value. Unfortunately, I was extremely disappointed with the quality and cost of many of the bedheads available that was until I visited the Back and Neck Company.

The store is extremely inviting and I was warmly welcomed by Kane, a charming young man who clearly knows his products well. Kane took time to explain the details of each of the different models, costs and delivery date should I decide to purchase one of their products.

It was refreshing to receive this level of service and I purchased the Belgrave Bedhead which is a quality made product and extremely well priced. I was advised of the date and time of delivery, in addition I also received a call the day before delivery confirming that my delivery was on track and the day after delivery to ensure that both delivery and my new bedhead met my expectations. In short I received a quality made, well priced bedhead with excellent service and would definitely recommend a visit to The Back and Neck Company.

~ Linda D, Waterford
I had been to quite a few bed shops when we were looking for our new bed. Often ignored or told to ask, when I needed help. What a nice surprise when I visited Kane in Myaree. An immediate warm welcome & the beds & their various features were explained without any pressure to buy. I explained that I would have to come back at a later date with my husband. Again no pressure, just a lovely friendly experience. Of course I took my husband back just before Christmas & Kane stayed open for us as we were coming from the country.
The King Size Adjustible beds we bought have been fantastic, especially for the aches & pains & also for watching television in bed. How decadent! Kane was a pleasure to deal with, being both understanding & generous with his time. I highly recommend this company.
~ Dawn Missen, Yallingup 
I received excellent service when purchasing a bed from The Back and Neck Shop recently. The bed is so comfortable and I am sleeping better.
~Cameron Sheers
We recently purchased a latex mattress topper to go on our very hard caravan mattress. I found I had difficulty lifting the bed plus latex topper in the caravan which had built in gas struts. I phoned Kane at Myaree to ask if we could exchange it to a memory foam topper instead as it was still in original packaging. He willingly obliged. We returned to the Cannington store where we had purchased it. We were attended to by Tony who was very obliging & supportive. There was no quibbling, only decency & good natured customer service. I find the bed much easier to lift up now & look forward to a very comfortable time away in our newer caravan very soon. Thankyou Kane & Tony.
~Robin Pages
I would like to thank you for your excellent service. My chiropractor recommended The Back and Neck People at Cannington a couple of years ago. I have bought a latex mattress, pillows and now a back lift bed.  The staff have always been professional ,explained how everything works and  answered all my questions. My latest acquisition the back lift bed I am very pleased with. It  is well made and is the most comfortable bed I have slept on years. On past experience I would have no problem recommending The Back and neck People Cannington.
~David Watts
I love the latex topper.  I’ve had it over 2 years and it still maintains it’s shape.  I’m definitely seeing my Chiropractor less so it’s actually saving me money.  The Orthopaedic mattress just wasn’t enough.
~Glynne Piuselli
I would like to let you know that 6 months after purchasing our king size latex bed we are as happy with it as the day we bought it.
The mattresses give fantastic support, combined with the pillows we sleep more comfortably than ever before.
~ Jenny Gamble
We love our latex mattress. We just got back from six weeks travelling and the best thing was coming home to our super-comfy bed!
Best wishes
~ Hannah

I bought a latex mattress with matching pillows and base from the Back and Neck Bedding Company to help rule out dust and dust mites because of my skin allergy. Kane and staff were very helpful in the selection and ordering process. The price of the suite was very competitive and the delivery was without incident.

Initially, I had a little trouble getting to sleep on the new unit and thought maybe I should of ordered a firmer mattress. However, I think that I have now become accustomed to the softer bed and seem to be sleeping well.

I would recommend The Back and Neck Bedding company to anyone seeking a latex bed.

~ Cavan McCann

We bought a Queen mattress initially and have since bought single mattresses for the kids.  They are extremely comfortable and the service has been fantastic.  I was particularly worried about the chemicals and fire retardants found in most modern mattresses and it is a relief that these ones are natural and healthy.   We will definitely be buying another when our youngest is old enough for a bed. Hannah and Andrew.  Busselton.

I can only say my experience was very positive and Kane you were more than helpful with my multiple questions when delivery was delayed.

The two products I purchased namely the latex foam overlays for the double and single mattress have made my beds so comfortable it is now a pleasure to go to bed and ensure a good night’s sleep. I have recommended your company to several of my friends and only hope they take the pleasure of dealing with the Back and Bedding Company.

If I require any further latex foam overlays in future your Company will be first on my list.

~ With thanks, Suzanne McNeill

Hi Kane, We find the topper very comfortable now. Took us a little while to adjust to it but now find it great, as we are in our van full time.

~ Cheers, Trish.

Hi guys I have to say, I can’t believe the difference this has made to my sleep!! Fantastic product at a reasonable price!! I am looking to get a new mattress soon and will definitely be in contact!

~ Regards Tony Bromell

When I purchased twin singles ( linked ) it was with the intention of making my sick husband as comfortable as possible. Unfortunately after only two nights in his new bed he was admitted to hospital and never came home again.  For the past six months I have slept on my side and, against all odds, find I sleep more soundly than I have in years.  I would recommend your beds to anyone, I think they are great.

~ Thank you. Regards Margaret Foster.

The staff were friendly and accommodating, helping me find the perfect pillow for me. The pillow I purchased is also extremely comfortable.

~ Thanks. Kind regards, Linda

We have recently purchased two of your beds. A king size for our residence and a queen size for our holiday home. We are enjoying both products equally well. We have never enjoyed our beds so much in our life, whether it be lying in bed watching TV or sleeping.  We have different settings for both activities.  We really wonder how we survived in our old style beds.

Our Chihuahua dog has taken some time to adjust as he didn’t like the raised feet area. However he appears to be happy now.  But he will only sleep on a level area.

We have just been on a cruise ship for a week and although we had a wonderful holiday we couldn’t wait to get home to our adjustable beds. Thank you so much for your wonderful product at a realistic price.

~ Yours sincerely, Bethwyn & Ian Graham

Just a quick note to tell you we have received our mattress and we love it! Buying our mattress online was the biggest and most expensive thing we have ever purchased over the net. With your reassurance we went ahead and its the best thing we have done all year!! We made the right decision and a big thanks to Kane for all your help 🙂

~ G Simpson

I have dealt with this company on multiple occasions and their customer service is impeccable. All staff members are found to be very helpful, willing and enthusiastic when I was in need of new mattresses and their product knowledge is sound. All products are also of high quality, surpassing any of my expectations prior to visiting the Back and Neck Company who now provide for an outstanding and comfortable sleep which was previously unattainable after pursuing multiple bedding options with no success. Overall my experience with the Back and Neck company has been very positive and would recommend their bedding options to anyone. The young professional Kane was most helpful and it was ever so appreciated! Thanks!

~ Samuel Williams – North Perth

Hiya, We just wanted to let you know how delighted we were to buy our new latex mattress from you yesterday. It was such a pleasure to discuss the product with you and we really appreciated the excellent information/service that we received, including such prompt delivery. It really did make spending a lot of money on a top quality mattress a sheer joy. Considering that we initially set out to buy a second hand mattress from the Gumtree, this purchase was way beyond what we thought we could or would afford. However, health and environmental safety/conservation are very important to us, so we reached the best decision in that regard. We both slept much more peacefully last night and are very grateful to have found such a good quality product available in Western Australia.

~ Thanks again, Miriam

Hi Guys

Would just like to tell you that the bed I brought from you in December has exceed all my expectations.  It is the most comfortable bed I have brought and would recommend it to anyone.

We actually got mattress, topper and base.  Got the topper for half price and wish I had got a queen size topper at the same time, could you let me know price.

Thanks again for the great service from the your young lady at the front counter.


~ Margaret and Jim Tyler – Collie

Kane, thanks so much for the advice about the latex pillow, it’s so comfortable, no more sore neck in the morning! I even take it camping!!

~ Mark Wellingham.

This is the best bed I have ever had.

~ B. Brooking.

Fantastic product. I bought the king size mattress and found it more comfortable and supportive than my old bed. I would recommend the mattress to anyone.

~ M. Sweeny.

I no longer wake with shoulder pain. I roll over and feel no pain! Great mattress at a great price. And it doesn’t sag in the middle!

~ P. Newton.

The relief I have from the constant pain in my hips and shoulders that use to keep me awake at night is amazing. I can now sleep and wake refreshed.

~ G. Saupin.

The prices are great, the quality is terrific and I couldn’t ask for a better service or advice. The overlay is so comfortable.

~ R. Simpson.

I am sleeping well and not waking with a sore neck anymore. It is great, very comfortable. Thanks Tony.

~ A. Edmonds

I bought the pillow and now I’m having the best sleep. The pillow is awesome.

~ R. Gray

Hi Tony, Kane, Amanda and Josh,

We would like to express our thanks to the whole team at The Back and Neck Company for your unfailing courtesy and efficiency in making sure that we will remain satisfied customers. You all went beyond the call of duty in making us feel that nothing was too much trouble.

We are very pleased with your products, especially after having seen the video regarding the adjustable beds and their adaptability to cater for so many needs and ailments.

The mattresses too are first class. We believe, after having done a little research of our own, that the total product is at the top of the market and at a very competitive price.

So, thank you to all for you help in the purchase and trial of your products. We will certainly continue to recommend the beds to our friends, as well as highlight your personal interest in your customers needs.

~ Don and Judy Pederick.

I love it, the pillows are brilliant! Best sleep i’ve had in ages. I can’t get over the difference between The Back and Neck Company’s pillows and others i’ve had in the past. 18/03/14

~ Tim Corbett