mattress softening Archives | Back and Neck Bedshop

Google Rating

4.8

Based on 104 reviews

The Back and Neck Bed Shop

4.8

review us on See all reviews

Ben McDonald

1747058477

Great selection of pillows with super helpful staff!

Allie Bonetti

1742794771

Easy to find and ample parking.We dropped in to get new pillows, btw, it's the best place to get the 'right' pillow for you.We've been in the market for a split king adjustable bed and until we walked in, the best quote we had was $12,500. These guys were able to supply a superior product, Western Australian made, and for under $6000!We also were very happy to find our dream recliners;separate motor for the headrestseparate motor for the lumbarseparate motor for the footrestseparate motor for the standup support.Beautiful chair comfort and aesthetics all for $2500!It may sound like alot, but it's an investment in body support and style, we're very happy wih our choices.Staff were helpful, friendly and importantly knowledgeable and in no way pushy.If you don't go, you'll never know. Thank you ladies you're brilliant.

Louise Birkett

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Adrian Boston

1741003136

Ruth provided exceptional service on my most recent visit. She was friendly and had excellent product knowledge, allowing me to make an informed decision on my purchase. I highly recommend this shop to anyone looking for quality beds and pillows.

Enna Rose

1735445102

Lovely staff and great experience. Nearly fell asleep right there in the store. Scored a bed base for only a dollar!

Big Merv

1735362993

The staff are highly knowledgeable and go into detail when suggesting and testing products. I went for a sleep apnea-friendly pillow, and was tested on two different beds with 5 different pillows to ensure good alignment.

Jack McDade

1732163123

I'd give it 6 stars if possible…I've had the pleasure of purchasing multiple mattresses and sleeping products through back and neck.Their ability to understand your needs and provide assistance is top-tier.Thank you again

Adam Zanoli

1731327020

Kane was a great help!The pillows are wonderful, my sleep has improved severely.Couldn’t recommend these guys enough.

Pat Lamb

1730265869

I purchased a Hug Pillow from the Back and Neck Shop last week. People who know me well would know that I am a very poor sleeper and suffer with restless legs. The shape of the Hug Pillow allows you to have the lower part of it between your knees and the top part allows you to hug for amazing comfort. I had the best nights sleep in ages as the shape of the pillow stops that annoying urge to toss and turn. I would highly recommend you visit the Back and Neck Shop and check out their great selection of pillows, While you are there, see their amazing range of beds too.

GivingItLoads TV

1728091344

This place is comprehensive and has a great selection of beds and mattresses.I went there specifically for specialised advice on pillows for a spinal injury, and the gentleman who helped me was really helpful, very knowledgeable , and understood the economic discomfort I'm experiencing.It's the first time I've been into a bed place where the staff had a comprehensive understanding of human ergonomics!!Highly recommended.

Paul Scorpz

1728026925

Bought the air grid pillow, different from others but very comfortable and you can feel it mold more to your head / neck, also has a nice cooling affect.

Fran Cluskey

1727614251

Latex mattress topper is excellent.

Moira Yeldon

1726741061

After sleeping on numerous uncomfortable beds and pillows over the years, it was a joy to discover the Back and Neck Bed Shop. I must have tried out every pillow there was but thanks to the outstanding knowledge of Kane, and helpful suggestions from Bree who encouraged me to stretch out and try out each of the pillows, I found the one that really suited me. It is a Polar Gel All Seasons Memory Foam that you can turn over for warmth or cooling depending on the season. No more stiff necks for me as it shapes into my head and neck, and I now get a good night’s sleep. We will be recommending Kane and his great sales service to all our family and friends.

Kris B

1722511178

Outstanding customer service from Kane, he really knows his stuff and was more than happy to help us make the right decision on our new mattress topper and pillows. He was polite, knowledgeable and non pushy, I would highly recommend this business to anyone looking at purchasing any of the items this business stocks. We will be recommending Kane and his business to our family and friends.

Lana Martin

1722413574

After years of never finding the right pillow and cycling through so many that were not right for me, I came across this store! Not only is the service amazing and you don’t feel pressured into buying something like most bed shops, I finally have a pillow I love and have stopped waking up with a sore head and neck.

Bryan Stevenson

1719041987

Purchased our bed 10 years ago and needed to replace the pillows. Such a range to choose from, but knowledgeable staff offered options for our sleeping style and how they would go on our adjustable bed.Still had our original order on file so they knew which pillows we had originally purchased and were able to provide the newer equivalent model.Excellent service and worth the drive south of the river. Highly recommended.

Iggy Azalea [13 Pro Max]

1717545698

Just an initial bit of feedback w.r.t. the opening hours which are wrong on the Google website and need to be fixed ASAP. You close at 4pm, NOT 5pm! This was supposed to have been fixed a long time ago.

Anna McRostie

1715174700

I had been to three different bed stores last Saturday and wish I had just started at this one. The staff were so knowledgeable and friendly without trying to oversell me and provided me with the most excellent bed at such great value. The quality and comfort speaks for itself. Thanks so much to the team. I’ll be buying very bed for my family from this wonderful establishment

Michael Howat

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Eddie Mura

1697543924

Fantastic service and delivering a great product, best bed ever purchased!!

Esther Chai

1697539668

I recently purchased the MLily memory foam mattress from The Back and Neck Bedding, and I couldn't be happier with my purchase. The mattress has truly transformed my sleep experience, providing the perfect balance of comfort and support. The memory foam contours to my body, relieving pressure points and ensuring a restful night's sleep. The customer service at The Back and Neck Bedding was also exceptional, with knowledgeable staff who helped me find the perfect mattress for my needs. I highly recommend both the MLily mattress and this store for anyone in search of a rejuvenating and comfortable night's sleep.

James Thompson

1697538913

I recently purchased a bed and mattress for my daughter's bedroom from Kane and the team at The Back and Neck Bed Shop and I couldn't be happier with the quality of the products. Their friendly and approachable service made the purchasing experience easy. I highly recommend The Back and Neck Bed Shop and will definitely shop there again.

patrick telford

1697538560

Often you go into bed shops and they sell you the first thing you look at. This shop is different the staff are genuine about finding the right bed for you at the price point you want without upselling you and are just lovely people. It’s also a family owned business which I love to support. I have now bought 7 beds from them for family and friends as they are just exceptional in quality and service. Would not shop at the larger chains ever again. 10/10 - thanks to all the team at the Back and Neck Bed Shop - you are the best.

Tracy Pavlovich

1695783714

Wanted to give the ladies at Myaree a 10 star rating for customer service. Went and tried a few beds out yesterday (amd ended up buying one). A big factor in that was the ladies were both so helpful, accomodating and understanding my needs. Their sense of humour was also appreciated. They also knew their stuff.If you are looking for an adjustable bed then look no further.Kind RegardsTracy P

Anita Bridges

1691660190

Staff go above and beyond to help.

Jeremy Paul

1683847809

The Back and Neck Care Shop is a must visit next time you’re bed shopping. Friendly and knowledgeable staff who properly understand the bed construction materials as they are made at their own factory, with foam brand and type described on the flyer literature. The prices are very reasonable for a hotel quality bed. After hours of back and forth elsewhere at the major bed franchise shops trying to find a plush mattress that suited my wife and I, the market seemed way over priced and one of us was going to have to compromise on comfort, until a recommendation was made to visit this store from a friend. We were pleasantly surprised to find a plush mattress at the back and neck bed shop we both loved without the sticker shock. Great work guys, keep it up.

Patrick Yorkston

1683292848

Enjoying sleep now cheers 🍻

Ingrid Wood

1680263087

Great service

Miriam Hahn

1675753790

I've bought a number of items from The Back and Neck co. and each time I experienced good service with well informed, polite staff plus great products.

Ashlee Thompson

1659690119

Such good customer service and the mattress is soooo comfy. I really needed 2 mattresses for next day delivery and it was sorted no problem. The guys delivered for me up to a 2nd storey apartment and were very prompt and professional.

Vera Skvarca

1659584506

Excellent quality beds on display and difficult to choose, but Kane was very helpful with advice regarding firmness of the mattress. A week ago I bought queen latex mattress and base from this store.I was experiencing severe lower back pain and neck pain for years so I thought it is the time to change my 8 years old tempur memory foam mattress.After a week of trying to find the good mattress in several stores, I am so glad that I have found this store. I love my new mattress and after the second night- no more back pain in the morning.I also bought a latex pillow and my neck pain disappeared 😊. Excellent customer service, I would highly recommend this store

Nick Martin

1659271567

The Back and Neck Bed shop came highly recommended to us. We had shopped numerous mattress stores before traveling out of our way to check out their healthy mattress selection. It was so refreshing to have a no hassle, no pressure service from Kane and staff. We were impressed with their stock of high quality healthy mattresses. I love my new bed, the high quality customer service we recieved and would give a 6 star review if I could!

Jo Doyle

1656732661

Got our new bed delivered yesterday - they even set it all up, which I wasn't expecting! Had the best nights sleep I have had in years.The whole process was fantastic, from our initial visit to the showroom through to delivery.Make sure you see these guys if you are looking to buy a new bed.

Joshua Quirk

1654696543

Good stuff Kane, thanks for the mattress.We loved your friendly personal service and it was nice to chill out while I was testing mattresses and have a good chat (although it was about boring accounting/tax stuff!! 😂).The mattress is great and we’re looking forward to plenty of years with it.We would come back again no probs! 🙌

Anna Chan

1648706721

Finally found a perfect pillow to support my neck. Highly recommended! Helpful staff! Should have found the back and neck shop earlier after so many sleepless nights.

Daniel de Lorne

1648371635

I couldn't believe I'd waited so long to come here to find a a mattress topper for my extremely uncomfortable bed. Ruth was very helpful in finding a n ew topper and a pillow, picking the best combo, but also giving me a couple of options to try. Walked away very happy and my bed now feels like a marshmallow; I never want to leave! Thank you, Ruth.

Dane Smith

1638843594

Outstanding service from the team and value for money.

Andy Robertson

1636957782

The moment I walked into the Booragoon Back and Neck Bed Shop, I knew that I would find the bed that I was looking for. The customer service that I received from Bree was beyond expectations. All of my questions were answered about the various options of mattresses and bases. I could not have made a wrong choice, as all of the stock in store appeared to be top quality and readily available. Bree gave me personal attention and encouraged me to try out the various on floor models. With her help, I made a decision and now I am looking forward to the delivery and installation of our new bed from the Booragoon Back and Neck Bed shop. Thank you for your fabulous assistance , Bree!

Tony Grace

1636942187

Great service, Ruth was very helpful, even though the store was very busy she made sure that we were made to feel welcome and was happy to answer any questions.

Stefan Goldfinch

1635754553

We were so lucky to get recommended to Back & Neck Beds, their selection is great with something for anyone looking for adjustable beds.After visiting them & choosing the one we liked, we went and visited the other 2 large bed companies across the road, but their selections & service we not up to the same standard!We went back, did the deal, they gave us free delivery & a couple of neck & shoulder pillows (which are awesome) & even organised for our old bed to be taken away.One week later the bed & mattresses were delivered, the guys were fantastic, friendly & thorough with explanations on the use of the electrics & left no mess!Couldn’t be happier 😀

Lance Waller

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Eleanor Birss

1634777471

I just had my new king sized mattress delivered. When I went shopping for it Kane knew exactly what I was after and stayed within my price point. It was the easiest purchase I've ever made and delivery was swift and without any hiccups. Thank you very much Kane!